FREQUENTLY ASKED QUESTIONS.

We’ve compiled a list of all the questions that we’re used to hearing. Hopefully you’ll find your answer, but if not, give us a call!

Q: What type of course is the Gym Instructor Online course?
A: This is part time home study course, where you will complete most of your studies from home/work in your own time. There are two separate dates you need to attend face to face with an instructor. These dates are advertised on the course content page.

Q: Who are the qualifications accredited with?
A: All qualifications are accredited by YMCA AWARDS and Registered on the Register of Exercise Professionals (REP’s).

Q: Can I work abroad with your qualifications?
A: YMCA Awards has worldwide recognition in most major Leisure Facilities.

Q: Is there any entry requirements?
A: No, we just recommend that you have a keen and active interest in the Sports/Fitness Industry and a good level of Fitness to participate in physical activity required to pass your practical training.

Q:How long will it take me to complete the course?
A: On average it takes learners 2-3 months to complete the course, however this is dependent on how much time you dedicate to the course and which dates you chose to attend.

Q: How do I enrol onto the course?
A: To enrol onto our Gym Instructor Online course, you just need to head to the ‘Get Qualified‘ page, then complete the booking form and payment pages.

Q: What are my options with regards to payment?
A: Once you have completed the booking form for the course online and agreed to the terms and conditions you will then be taken to our secure payment page where any credit/debit/electron and master cards can be used for making payment.

Q: Can I pay over the telephone or online?
A: To ensure your security there is no telephone payment facility all payments must be made on line using the secure online payment facility, which at the moment is PayPal.

Q: How much is the course?
A: £399.00

Q: What is included within the course cost?
A: The course fee includes; enrolment onto the course through the Awarding body, online unit access to the Awarding Bodies interactive learning portal for 215 days, online tutor support, training day, assessment day including all three assessments and full certification.

Q: Are there any additional fees?
A: The only additional fee is if you refer on any of the assessments, cancel/don’t turn up to any training or assessment day without giving notice. You can also purchase additional resources e.g. manuals.

Q: When will I gain access to the course content?
A: Once enrolled onto the course it can take 2-5 working days to receive your login details to access the online portal, where you will study both course units.

Q: Will there be both theory and practical in the course?
A: Yes each course will have both a theory and practical element.

Q: Is there any assessments?
A: Yes, several worksheets, two theory exams and one practical assessment.

Q: What can I expect from the instructors on the course?
A: Up to date current Industry expertise from real Trainers with successful back grounds in the Fitness Industry.

Q: How much support from the GIO team do I get?
A: GIO is open for all enquiries Monday to Friday 9:30 – 17:00, you will also have an online tutor to support you throughout the duration of time you are on course and they will have set tuition times where you can contact them for help.

Q: How long do I have to complete the course?
A: You must attend your training and assessment within the 215 days of access to the online portal.

Q: What are the minimum system requirements for the resources on the Gym Instructor Online course?
A: To gain access to the online YMCA Awards portal, learners will need a PC running Windows XP or later, or Mac OSX with at least 512MB RAM or anything from the past three years should be fine. You will need your screen/monitor resolution set to 1024×768 or greater.

You will also need the latest Adobe Flash player/plug-in. Beware that you may need “administration rights” to install or enable this, especially if this is a public, shared or work PC. http://www.adobe.com/ap/products/flashplayer/

Some learners with apple mobile devices may wish to try download an App called “Photon”, a flash enabled ‘browser’ which may enable them access to the online portal as well.

Q: Which browsers does the online YMCA Awards portal support?
A: Internet Explorer version 7 or later. People have had success using Google Chrome, Safari or Mozilla Firefox but we can only guarantee the experience with Internet Explorer.

Q: How do I book my training and assessment day?
A: When enrolling onto the course you will be able to see what training and assessment days are available, you should then pick which dates you would like to attend and on completion of enrolment let your online tutor know. They will then book your place and send you an email confirmation.

Q: When do the training and assessment days run?
A: Weekends.

Q:What time does the training and assessment days start and end?
A: 10am until 5pm, *times subject to change.

Q: How do I get to the venue?
A: It is down to the candidate to plan routes and accommodation if required. All venues have good Public Transport access; addresses are available on the ‘Venue’ page.

Q: Do you offer accommodation?
A: No

Q: Is travel included in the price?
A: No

Q: What do I need to bring on the training day?
A: You will need to bring comfortable gym clothing, refreshments, pens, paper and both learner assessment records YMCA Awards (LARs).

Q: What do we do on the training day?
A: During the training day you will go through all the course assessed elements for both units. The training day will mainly be focused on the practical unit, and you will work with other learners like yourself within a gym environment. You will be asked to demonstrate and instruct other learners onto the equipment and to take them through small workouts. The trainer will continually assess you on the day and provide feedback on your performance.

Q: What do I need to bring with me on the assessment day?
A: On the assessment day you will need to bring a client to use for your practical assessment, your practical learner assessment record, pen, paper, photo ID and refreshments.

Q: What does the assessment day entail?
A: During the assessment day you will sit two 1 hour theory exams, and your practical assessment which will last 1hr 15.

Q: What should I do if I am unable to attend my training or assessment day?
A: Please let your online tutor know immediately via email. You must give at least 7 days’ notice of cancellation to avoid any charges. You may change your planned days subject to availability and notice period.

Q: Are both theory exams multiple choices?
A: Yes

Q: How long do I get to sit both exams?
A: 1 hour per exam

Q: When do I find out if I have passed or referred?
A: For both theory exam results, these can take 3 weeks to arrive so you will get a call once they have been received. For your practical assessment a result will be given on the day.

Q: What happens when I pass?
A: You will be told by your tutor and will receive certification from the awarding body. This may take several weeks.

Q: What happens if I fail?
A: You will be given support and guidance by your assessor and offered the opportunity for a re assessment.

Q: If I pass one unit of the course and not the other is there a time scale in which I need to complete the other unit?
A: As soon as possible while it still remains fresh in your mind. Qualifications should be completed within the 215 days.

Q: When do I receive my certificate?
A: It can take 3 – 6 weeks to receive your certificate in the post.

Q: What can I do with my qualification?
A: On completion of the course you can apply to work within any gym, or progress onto a level three course.

Q: Do you offer support with gaining jobs within the fitness industry?
A: Yes, please contact a member of the team.

Q: Do the qualifications expire?
A: No – however candidates will need to do yearly CPD throughout their careers to remain registered on the Register of Exercise Professionals (REP’s).

Q: What type of course is the Gym Instructor Online course?
A: This is part time home study course, where you will complete most of your studies from home/work in your own time. There are two separate dates you need to attend face to face with an instructor. These dates are advertised on the course content page.

Q: Who are the qualifications accredited with?
A: All qualifications are accredited by YMCA AWARDS and Registered on the Register of Exercise Professionals (REP’s).

Q: Can I work abroad with your qualifications?
A: YMCA Awards has worldwide recognition in most major Leisure Facilities.

Q: Is there any entry requirements?
A: No, we just recommend that you have a keen and active interest in the Sports/Fitness Industry and a good level of Fitness to participate in physical activity required to pass your practical training.

Q:How long will it take me to complete the course?
A: On average it takes learners 2-3 months to complete the course, however this is dependent on how much time you dedicate to the course and which dates you chose to attend.

Q: How do I enrol onto the course?
A: To enrol onto our Gym Instructor Online course, you just need to head to the ‘Get Qualified‘ page, then complete the booking form and payment pages.

Q: What are my options with regards to payment?
A: Once you have completed the booking form for the course online and agreed to the terms and conditions you will then be taken to our secure payment page where any credit/debit/electron and master cards can be used for making payment.

Q: Can I pay over the telephone or online?
A: To ensure your security there is no telephone payment facility all payments must be made on line using the secure online payment facility, which at the moment is PayPal.

Q: How much is the course?
A: £399.00

Q: What is included within the course cost?
A: The course fee includes; enrolment onto the course through the Awarding body, online unit access to the Awarding Bodies interactive learning portal for 215 days, online tutor support, training day, assessment day including all three assessments and full certification.

Q: Are there any additional fees?
A: The only additional fee is if you refer on any of the assessments, cancel/don’t turn up to any training or assessment day without giving notice. You can also purchase additional resources e.g. manuals.

Q: When will I gain access to the course content?
A: Once enrolled onto the course it can take 2-5 working days to receive your login details to access the online portal, where you will study both course units.

Q: Will there be both theory and practical in the course?
A: Yes each course will have both a theory and practical element.

Q: Is there any assessments?
A: Yes, several worksheets, two theory exams and one practical assessment.

Q: What can I expect from the instructors on the course?
A: Up to date current Industry expertise from real Trainers with successful back grounds in the Fitness Industry.

Q: How much support from the GIO team do I get?
A: GIO is open for all enquiries Monday to Friday 9:30 – 17:00, you will also have an online tutor to support you throughout the duration of time you are on course and they will have set tuition times where you can contact them for help.

Q: How long do I have to complete the course?
A: You must attend your training and assessment within the 215 days of access to the online portal.

Q: What are the minimum system requirements for the resources on the Gym Instructor Online course?
A: To gain access to the online YMCA Awards portal, learners will need a PC running Windows XP or later, or Mac OSX with at least 512MB RAM or anything from the past three years should be fine. You will need your screen/monitor resolution set to 1024×768 or greater.

You will also need the latest Adobe Flash player/plug-in. Beware that you may need “administration rights” to install or enable this, especially if this is a public, shared or work PC. http://www.adobe.com/ap/products/flashplayer/

Some learners with apple mobile devices may wish to try download an App called “Photon”, a flash enabled ‘browser’ which may enable them access to the online portal as well.

Q: Which browsers does the online YMCA Awards portal support?
A: Internet Explorer version 7 or later. People have had success using Google Chrome, Safari or Mozilla Firefox but we can only guarantee the experience with Internet Explorer.

Q: How do I book my training and assessment day?
A: When enrolling onto the course you will be able to see what training and assessment days are available, you should then pick which dates you would like to attend and on completion of enrolment let your online tutor know. They will then book your place and send you an email confirmation.

Q: When do the training and assessment days run?
A: Weekends.

Q:What time does the training and assessment days start and end?
A: 10am until 5pm, *times subject to change.

Q: How do I get to the venue?
A: It is down to the candidate to plan routes and accommodation if required. All venues have good Public Transport access; addresses are available on the ‘Venue’ page.

Q: Do you offer accommodation?
A: No

Q: Is travel included in the price?
A: No

Q: What do I need to bring on the training day?
A: You will need to bring comfortable gym clothing, refreshments, pens, paper and both learner assessment records YMCA Awards (LARs).

Q: What do we do on the training day?
A: During the training day you will go through all the course assessed elements for both units. The training day will mainly be focused on the practical unit, and you will work with other learners like yourself within a gym environment. You will be asked to demonstrate and instruct other learners onto the equipment and to take them through small workouts. The trainer will continually assess you on the day and provide feedback on your performance.

Q: What do I need to bring with me on the assessment day?
A: On the assessment day you will need to bring a client to use for your practical assessment, your practical learner assessment record, pen, paper, photo ID and refreshments.

Q: What does the assessment day entail?
A: During the assessment day you will sit two 1 hour theory exams, and your practical assessment which will last 1hr 15.

Q: What should I do if I am unable to attend my training or assessment day?
A: Please let your online tutor know immediately via email. You must give at least 7 days’ notice of cancellation to avoid any charges. You may change your planned days subject to availability and notice period.

Q: Are both theory exams multiple choices?
A: Yes

Q: How long do I get to sit both exams?
A: 1 hour per exam

Q: When do I find out if I have passed or referred?
A: For both theory exam results, these can take 3 weeks to arrive so you will get a call once they have been received. For your practical assessment a result will be given on the day.

Q: What happens when I pass?
A: You will be told by your tutor and will receive certification from the awarding body. This may take several weeks.

Q: What happens if I fail?
A: You will be given support and guidance by your assessor and offered the opportunity for a re assessment.

Q: If I pass one unit of the course and not the other is there a time scale in which I need to complete the other unit?
A: As soon as possible while it still remains fresh in your mind. Qualifications should be completed within the 215 days.

Q: When do I receive my certificate?
A: It can take 3 – 6 weeks to receive your certificate in the post.

Q: What can I do with my qualification?
A: On completion of the course you can apply to work within any gym, or progress onto a level three course.

Q: Do you offer support with gaining jobs within the fitness industry?
A: Yes, please contact a member of the team.

Q: Do the qualifications expire?
A: No – however candidates will need to do yearly CPD throughout their careers to remain registered on the Register of Exercise Professionals (REP’s).