Refund Policy

1.

Application of Terms and Conditions

1.1

The Seller shall sell and the Buyer shall purchase the Goods in accordance with any quotation or offer of the Seller which is accepted by the Buyer, or any order of the Buyer which is accepted by the Seller; and

1.2

These Terms and Conditions shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted by the Seller, or any such order is made or purported to be made, by the Buyer.

 

 

2.

Interpretation

2.1

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Business Day”

means any day other than a Saturday, Sunday or bank holiday;

“Buyer”

means the person who accepts a quotation or offer of the Seller for the sale of the Goods or whose order for the Goods is accepted by the Seller;

“Calendar Day”

means any day of the year;

“Contract”

means the contract for the purchase and sale of the Goods under these Terms and Conditions;

“Contract Price”

means the price stated in the Contract payable for the Goods;

“Delivery Date”

means the date on which the Goods are to be delivered as stipulated in the Buyer’s order and accepted by the Seller;

“Goods”

means the Digital Services and Course which the Seller is to supply in accordance with these Terms and Conditions;

“Month”

means a calendar month; and

“Seller”

means Gym Instructor Online Ltd a company registered in England under 08965423 of PO Box 983, Cambridge, CB24 3WF.

2.2

Unless the context otherwise requires, each reference in these Terms and Conditions to:

2.2.1

“writing”, and any cognate expression, includes a reference to any communication effected by electronic or facsimile transmission or similar means;

2.2.2

a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;

2.2.3

“these Terms and Conditions” is a reference to these Terms and Conditions and any Schedules as amended or supplemented at the relevant time;

2.2.4

a Schedule is a schedule to these Terms and Conditions; and

2.2.5

a Clause or paragraph is a reference to a Clause of these Terms and Conditions (other than the Schedules) or a paragraph of the relevant Schedule.

2.2.6

a “Party” or the “Parties” refer to the parties to these Terms and Conditions.

2.3

The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.

2.4

Words imparting the singular number shall include the plural and vice versa.

2.5

References to any gender shall include the other gender.

 

 

3.

Basis of Sale

3.1

The Seller’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in writing.  In entering into the Contract the Buyer acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.

3.2

No variation to these Terms and Conditions shall be binding unless agreed in writing between the authorised representatives of the Buyer and the Seller.

3.3

Sales literature, price lists and other documents issued by the Seller in relation to the Goods are subject to alteration without notice and do not constitute offers to sell the Goods which are capable of acceptance.  No contract for the sale of the Goods shall be binding on the Seller unless the Seller has issued a quotation which is expressed to be an offer to sell the goods or has accepted an order placed by the Buyer by whichever is the earlier of:

3.3.7

the Seller’s written acceptance;

3.3.8

delivery of the Goods; or

3.3.9

the Seller’s invoice.

3.4

Any typographical, clerical or other accidental errors or omissions in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.

 

 

 

4.

Orders and Specifications

4.1

No order submitted by the Buyer shall be deemed to be accepted by the Seller unless and until confirmed in writing by the Seller’s authorised representative.

4.2

The specification for the Goods shall be that set out in the Seller’s sales documentation unless varied expressly in the Buyer’s order (if such variation(s) is/are accepted by the Seller). The Goods will only be supplied in the minimum units thereof stated in the Seller’s price list or in multiples of those units. Orders received for quantities other than these will be adjusted accordingly.

4.3

Illustrations, photographs or descriptions whether in catalogues, brochures, price lists or other documents issued by the Seller are intended as a guide only and shall not be binding on the Seller.

4.4

The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable safety or other statutory or regulatory requirements or, where the Goods are to be supplied to the Buyer’s specification, which do not materially affect their quality or performance.

4.5

No order which has been accepted by the Seller may be cancelled by the Buyer except with the agreement in writing of the Seller on the terms that the Buyer shall indemnify the Seller in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Seller as a result of such cancellation.

 

 

5.

Price

5.1

The price of the Goods shall be the price listed in the Seller’s Course price list current at the date of acceptance of the Buyer’s order or such other price as may be agreed in writing by the Seller and the Buyer.

5.2

Where the Seller has quoted a price for the Goods other than in accordance with the Seller’s published price list the price quoted shall be valid for 30 days only or such lesser time as the Seller may specify.

5.3

The Seller reserves the right, by giving written notice to the Buyer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller (including, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods which are requested by the Buyer, or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Seller adequate information or instructions.

5.4

The price is inclusive of any applicable value added tax, excise, sales taxes or levies of a similar nature which are imposed or charged by any competent fiscal authority in respect of the Goods, which the Buyer shall be additionally liable to pay to the Seller.

 

 

6.

Payment

6.1

Subject to any special terms agreed in writing between the Buyer and the Seller, the Seller shall invoice the Buyer for the price of the Goods on or at any time after delivery of the Goods.

6.2

The Buyer shall pay the price of the Goods (less any discount or credit allowed by the Seller, but without any other deduction credit or set off) within 30 Business Days of the date of the Seller’s invoice or otherwise in accordance with such credit terms as may have been agreed in writing between the Buyer and the Seller in respect of the Contract. Payment shall be made on the due date notwithstanding that delivery may not have taken place and/or that the property in the Goods has not passed to the Buyer. The time for the payment of the price shall be of the essence of the Contract. Receipts for payment will be issued only upon request.

6.3

 

[All payments shall be made to the Seller in Pounds Sterling at its office as indicated on the form of acceptance or invoice issued by the Seller.]

 

 

7.

Assignment

7.1

The Seller may assign the Contract or any part of it to any person, firm or company without the prior written consent of the Buyer.

7.2

The Buyer shall not be entitled to assign the Contract or any part of it without the prior written consent of the Seller.

 

 

 

8.

Right to Return the Goods/ Cancellation and to Receive a Refund

8.1

Our services are considered Digital Services and therefore the Buyer loses their usual 14 day right to cancel If the Buyer is not satisfied with any Goods purchased from the Seller, the Buyer may cancel the Contract and return the Goods to the Seller and obtain a refund of the price of the returned Goods, less the £100.00 initial login fees for the online portal – (these are not refundable) provided:

8.1.1

the Buyer informs the Seller of the decision to cancel the Contract within 7 Calendar Days of the booking of the Goods; and

8.1.2

Confirms in writing to our office of their wish to cancel

8.1.3

The Goods are returned in accordance with sub-Clause 10.3 below.

8.2

The buyer may be offered alternative Training dates instead of a refund subject to availability.

8.3

Where the Goods are custom made to the order of the Buyer, the Buyer shall not be entitled to return the Goods and receive a refund unless the Goods are faulty. The statutory rights of the Buyer are affected and the rules for selling Digital Services apply.

 

 

9.

Guarantees

 

The Seller provides no additional guarantees.

 

 

10.

Confidentiality, Publications and Endorsements

10.1

The Buyer will regard as confidential the contract and all information obtained by the Buyer relating to the business and/or products of the Seller and will not use or disclose to any third party such information without the Seller’s prior written consent provided that this undertaking shall not apply to information which is in the public domain other than by reason of the Buyer’s default.

10.2

The Buyer will not use or authorise or permit any other person to use any name, trademark, house mark, emblem or symbol which the Seller is licensed to use or which is owned by the Seller upon any premises note paper visiting cards advertisement or other printed matter or in any other manner whatsoever unless such use shall have been previously authorised in writing by the Seller and (where appropriate) its licensor.

10.3

The Buyer will use [all] OR [its] reasonable endeavours to ensure compliance with this Clause 15 by its employees, servants and agents.

10.4

The provisions of this Clause 15 shall survive the termination of the Contract.

 

 

11.

Communications

11.1

All notices under these Terms and Conditions and under the Contract shall be in writing and be deemed duly given if signed by, or on behalf of, a duly authorised officer of the Party giving the notice.

11.2

Notices shall be deemed to have been duly given:

11.2.1

when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient; or

11.2.2

when sent, if transmitted by facsimile or e-mail and a successful transmission report or return receipt is generated; or

11.2.3

on the fifth business day following mailing, if mailed by national ordinary mail, postage prepaid; or

11.2.4

on the tenth business day following mailing, if mailed by airmail, postage prepaid.

11.3

All notices under this Agreement shall be addressed to the most recent address, e-mail address, or facsimile number notified to the other Party.

 

 

12.

Force Majeure

 

Neither Party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that Party. Such causes include, but are not limited to: Trainer Illness, Venue Closure, power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Party in question.

 

 

13.

Waiver

 

The Parties agree that no failure by either Party to enforce the performance of any provision in these Terms and Conditions or under the Contract shall constitute a waiver of the right to subsequently enforce that provision or any other provision.  Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.

 

 

 

 

 

 

14.

Severance

 

The Parties agree that, in the event that one or more of the provisions of these Terms and Conditions or the Contract are found to be unlawful, invalid or otherwise unenforceable, that / those provisions shall be deemed severed from the remainder of these Terms and Conditions (and, by extension, the Contract).  The remainder of these and the Contract shall be valid and enforceable.

 

 

15.

Third Party Rights

 

A person who is not a party to the Contract shall have no rights under the Contract pursuant to the Contracts (Rights of Third Parties) Act 1999.

 

 

16.

Consumer Rights

 

The provisions of these Terms and Conditions are in addition to and do not affect the Buyer’s statutory rights as a consumer.

 

 

17.

Law and Jurisdiction

17.1

These Terms and Conditions and the Contract (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.

17.2

Any dispute, controversy, proceedings or claim between the Parties relating to these Terms and Conditions or to the Contract (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.